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Urgent Repairs

Under the Residential Tenancies Act 1997, URGENT REPAIRS in a rental property are:

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
• Failure or breakdown of the gas, electricity or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure
• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
• A serious fault in a lift or staircase

Please Note: If a tradesman is called out for a repair that is deemed NON- URGENT, the Tenant/s will be responsible for payment of the invoice.

Below are some preferred contacts and local agencies
TradeContact NumberContact
Plumber0447 489 276Grant – Pro Water Plumbing
Electrician0412 530 536Ewan – Emac Electrical
Locksmith0497 765 625Dale – Prolock
Yarra Valley Water13 27 62
South East Water13 28 12
Melbourne Water13 16 91

If you have no hot water or heating please check the pilot light first.

If you have no water or a power outage, it is always important to check with the service provider/ distributor to see if they can help first.


State Emergency Service – Contact 132 500

Fire & life threatening emergencies – Contact 000