Urgent Repairs

Under the Residential Tenancies Act 1997, URGENT REPAIRS in a rental property are:

• Burst water service
• Blocked or broken toilet system
• Serious roof leak
• Gas leak
• Dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• Failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
• Failure or breakdown of the gas, electricity or water supply
• Any fault or damage in the premises that makes the premises unsafe or insecure
• An appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
• A serious fault in a lift or staircase

Please Note: If a tradesman is called out for a repair that is deemed NON- URGENT, the Tenant/s will be responsible for payment of the invoice.

Below are some preferred contacts and local agencies
TradeContact NumberContact
Plumber0447 489 276Grant – Pro Water Plumbing
Electrician0411 300 772Jason – JL Hutt
Locksmith0497 765 625Dale – Prolock
Yarra Valley Water13 27 62
South East Water13 28 12
Melbourne Water13 16 91
Troubleshooting: 

If you have no hot water or heating please check the pilot light first.

If you have no water or a power outage, it is always important to check with the service provider/ distributor to see if they can help first.

Emergencies:

State Emergency Service – Contact 132 500

Fire & life threatening emergencies – Contact 000